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Call Center Workspace Transformation: City Stars Project
The project required a complete transformation of a strategic Call Center branch within City Stars Head Office to create a modern, efficient, and fully operational BPO hub.
Since the project started from a shell condition, the objective focused on delivering a high-density, mission-critical workspace ready for immediate use. As a result, the team created a high-performance environment that fully supports 24/7 operations and seamless customer experience (CX) delivery.
The Challenge
This project required executing a full renovation from scratch within a strict timeline.
In particular, the Call Center needed to:
- Transform an empty space into a fully functional office
- Deliver a complete fit-out solution on schedule
- Integrate all engineering systems, including electrical and mechanical infrastructure
- Create a workspace that improves productivity and efficiency
Therefore, the main goal was to deliver a ready-to-use office without delays or operational issues.
Scope of Work
EliteTFM delivered a comprehensive turnkey solution, covering every phase of the project lifecycle.
A. Design & Space Planning
To begin with, the team developed a full layout design that aligned with operational requirements.
At the same time, they optimized space utilization to support team workflows.
Additionally, they carefully selected materials and finishes to match both functional and aesthetic goals.
B. Architectural & Finishing Works
After completing the design phase, the team carried out all interior finishing works.
They executed flooring, ceilings, partitions, and wall treatments with high precision.
Moreover, they maintained strong quality standards to reflect a professional corporate environment.
C. Electrical Systems
Next, the team installed a complete electrical infrastructure.
They also implemented lighting systems and power distribution to improve efficiency.
Meanwhile, they ensured strong data and connectivity support for smooth operations.
D. Mechanical Systems
In parallel, the team installed advanced HVAC systems to maintain optimal indoor conditions.
Furthermore, they added ventilation systems to improve comfort and air quality.
E. Furniture & Fit-Out
Then, the team supplied and installed all required office furniture.
They designed workstations, meeting rooms, and collaborative spaces to enhance team productivity.
F. Final Setup & Readiness
At the final stage, the site was fully prepared for operational use.
All systems were tested and commissioned to ensure performance and reliability.
A complete handover was then delivered, ready for immediate occupancy.
Execution
The project was delivered as a full end-to-end renovation, ensuring seamless coordination across all stages.
Initial site preparation was followed by complete construction and finishing works.
All systems were then installed and integrated efficiently.
Finally, furniture setup and final detailing completed the transformation.
Consequently, each phase was carefully managed to ensure on-time delivery and smooth execution.
Explore how we delivered solutions in another project: Suez Canal Bank – Visual Identity
Results
Through a structured and efficient approach, the workspace was successfully transformed into a fully operational office:
✔ Modern and fully equipped office environment
✔ Integrated electrical and mechanical systems
✔ Functional and productivity-driven workspace design
✔ Ready-to-use facility delivered on schedule
Project Details
DATE
February 18, 2025
CLIENT
Call Center
PROJECT TYPE
Full Branch Renovation
CONTRACTOR
EliteTFM
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